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Privacy Policy

Effective Date: 1st January 2025
Last Updated: 

At Kent Sports Injury and Rehab (KSIR), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or engage with our services.

We are committed to safeguarding your privacy and ensuring compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or accessing our services, you consent to the practices described in this policy.

  1. Who We Are

Kent Sports Injury and Rehab (KSIR) (“we,” “our,” or “us”) provides sports injury assessments, rehabilitation programmes, and therapy services. Our website www.kentsportsinjuryandrehab.co.uk is designed to inform users about our services and enable them to book appointments and get in touch with us.

Contact Information:
Email: admin@kentsportsinjuryandrehab.co.uk

 

  1. What Information We Collect

We may collect and process the following types of personal information:

  1. a) Information You Provide Directly
  • Contact Details: Name, email address, phone number, and address (when booking an appointment or filling out a form).
  • Health Information: Details related to your injury or health status, which you provide to us during initial consultations or as part of treatment.
  • Payment Details: If you make payments online, we may collect billing information (through secure payment processors).
  1. b) Information We Collect Automatically
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and browser type.
  • Cookies and Tracking: Our website may use cookies and similar tracking technologies to enhance user experience and analyse traffic. (See Section 6 for more information on cookies.)
  1. c) Information from Third Parties
  • If you are referred to us by a medical professional, we may receive relevant information to provide you with the best care possible.
  1. How We Use Your Information

We use the personal information collected for the following purposes:

  • To Provide Services: Schedule appointments, assess injuries, create personalized treatment plans, and offer rehabilitation support.
  • To Communicate with You: Respond to inquiries, send booking confirmations, appointment reminders, and service updates.
  • To Improve Our Website: Analyse usage patterns and improve website design, content, and functionality.
  • For Legal and Regulatory Compliance: To meet our legal obligations, including health and safety laws and insurance requirements.
  1. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following lawful bases:

  • Contractual Necessity: To provide you with our services as agreed when you book an appointment.
  • Legal Obligation: To comply with legal, regulatory, and insurance obligations.
  • Legitimate Interests: To improve our services, communicate with you, and maintain website security.
  • Consent: When we process sensitive health information, we seek your explicit consent unless another lawful basis applies.
  1. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following parties, only as necessary:

  • Healthcare Professionals: If we refer you to a specialist or healthcare provider, with your consent.
  • Service Providers: Third-party companies that help us with website hosting, email communications, and payment processing.
  • Legal and Regulatory Bodies: If required by law or in response to valid legal requests.
  1. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files that websites store on your device. We may use cookies to:

  • Remember your preferences and settings.
  • Measure website traffic and usage.

You can manage or disable cookies in your browser settings. Disabling cookies may affect your experience on our website.

  1. Data Retention

We only retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This means:

  • Health and Medical Records: We keep treatment records as required by health and safety laws or insurance requirements.
  • Booking and Contact Information: We keep your contact details as long as required to manage your relationship with us.

When data is no longer required, we delete or anonymize it.

  1. How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information, including:

  • Encryption: We use secure connections (HTTPS) on our website to protect your data.
  • Access Control: Only authorized staff and healthcare professionals have access to sensitive information.
  • Data Breach Response: In the event of a data breach, we will act swiftly to minimize impact and notify affected individuals and regulatory bodies, as required by law.
  1. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of personal data where applicable.
  • Restriction: Request to limit how we process your data.
  • Objection: Object to processing of your data based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, contact us at [Insert Contact Email]. We will respond within one month, as required by law.

  1. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies when you visit them.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically.

  1. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Kent Sports Injury and Rehab (KSIR)
Email: admin@kentsportsinjuryand rehab.co.uk

Cookie Policy

Effective Date: 1st January 2025
Last Updated: 

At Kent Sports Injury and Rehab (KSIR), we are committed to ensuring transparency about how we collect and use your data. This Cookie Policy explains what cookies are, how we use them on our website, and your rights to control them.

This policy should be read alongside our Privacy Policy for a complete understanding of how we handle your personal data.

  1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites recognize your device, store preferences, and provide a more personalized experience.

Cookies are generally classified as:

  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: Remain on your device for a set period or until you delete them.
  1. Types of Cookies We Use

We use different types of cookies for various purposes. Below is a breakdown of the cookies used on our website.

  1. a) Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function properly. They enable basic functions like navigation and access to secure areas of the website. Without them, the website may not operate correctly.

Examples:

  • Remembering your preferences (e.g., cookie consent choices).
  • Enabling secure payment processing (if applicable).

Do you need to consent to these?
No. These cookies are required for website functionality, so they do not require user consent.

  1. b) Performance and Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit, how long you stay, and any errors you encounter. This data helps us improve the website’s performance.

Examples:

  • Tracking page visits and popular content.
  • Monitoring errors and technical issues.

Do you need to consent to these?
Yes. We will ask for your consent before using performance cookies.

  1. c) Functionality Cookies

These cookies remember your preferences, such as language selection or region, to give you a more personalized experience.

Examples:

  • Remembering your name and email in contact forms.
  • Customising the website based on your past activity.

Do you need to consent to these?
Yes. We will request your consent to enable these cookies.

  1. d) Marketing and Advertising Cookies

These cookies are used to track your browsing habits and interests, allowing us to show you relevant ads. (Note: If you do not use advertising services, you can remove this section.)

Examples:

  • Retargeting ads via Google or Facebook.
  • Tracking which users visit specific service pages to provide targeted promotions.

Do you need to consent to these?
Yes. These cookies are only used with your consent.

  1. How We Use Cookies

We use cookies to:

  • Improve User Experience: Remember your preferences and streamline navigation.
  • Analyse Website Performance: Track usage data to identify and fix issues.
  • Personalise Content: Show you content and services that may be relevant to you.
  1. How You Can Manage Cookies

When you visit our website for the first time, you’ll see a cookie banner asking for your consent to use cookies (except for strictly necessary cookies). You can manage cookies in the following ways:

  • Cookie Consent Banner: You can choose which types of cookies you want to accept or reject.
  • Browser Settings: Most browsers allow you to block cookies, delete cookies, or set notifications when a cookie is placed. Instructions for managing cookies are available for Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
  1. How to Withdraw Your Consent

If you have already consented to cookies but would like to change your preferences, you can do so at any time.

How?

  • Use the “Cookie Settings” button on our website (if applicable).
  • Clear cookies from your browser settings to remove previous consent.
  1. Third-Party Cookies

We may use cookies set by third-party services, such as analytics providers (like Google Analytics) or social media platforms (like Facebook Pixel). These cookies are controlled by the third-party providers and are subject to their privacy policies.

Examples of third-party cookies we may use:

  • Google Analytics: Tracks website usage and visitor behaviour.
  • Social Media Buttons: If you share content via social media buttons, the platform (like Facebook or Instagram) may place cookies on your device.

If you would like to learn more about how these third-party services handle cookies, you can review their privacy policies on their respective websites.

  1. Data Protection and Privacy

Cookies may collect certain personal data, such as your IP address, browsing behaviour, or location. For details on how we process this data and your rights under the UK GDPR, please review our [Privacy Policy](link to privacy policy).

  1. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we use cookies.

  1. Contact Us

If you have questions about this Cookie Policy or how we use cookies on our website, please contact us at:

Kent Sports Injury and Rehab (KSIR)
Email: admin@kentsportsinjuryandrehab.co.uk